Skipton Building Society
UKWSL engages with more than 40 regional service partners to ensure that we meet the complex service needs of our customer. When sourcing service partners for Skipton Building Society, we consider the time and access restrictions for each branch carefully. This is because many branches are located on high streets and have pedestrianised zones with limited access hours for goods vehicles.
Over the past 12 months, the collection success rate for “on-time” services across the Skipton Building Society estate has averaged at 99%. Most contractors report service success by including missed collections recovered within an agreed number of days. For UKWSL, service success is about being “on-time”.
The benefit of the outsource model is that UKWSL can work with service partners to deliver the highest quality of service in each part of the country. We are not limited by our own operational capability which can be a common problem for some of the self-delivery national waste management providers. UKWSL works with multiple service partners in all key towns and cities across the UK. By doing so, we can operate on a three strikes rule. If a service partner provides a level of service that does not meet our client needs, we will work with them to resolve issues. Where a suitable resolution cannot be found, UKWSL will engage with alternate service partners. This is done so that our clients always receive the best service levels possible.
A circular economy is an alternative to a traditional linear economy (make, use, dispose) in which we keep resources in use for as long as possible, extract the maximum value from them whilst in use, then recover and regenerate products and materials at the end of each service life.
The circular economy is important because it creates sustainable opportunities for growth, helps to reduce waste, drive greater resource productivity and delivers a more competitive economy. By realising the benefits, businesses are also positioning the UK to better compete with international markets, address emerging resource security issues and reducing the environmental impacts of our production and consumption.
The strategic partnership approach between Skipton Building Society & UKWSL allowed us to focus strongly on the circular economy. The flexibility created by the outsource delivery model allows movement in our Supply Chain to deliver our customer’s environmental aspirations. Because of this, in November 2017 we were able to deliver a landfill diversion rate of 95%. This means that approximately 370 tonnes of material produced by Skipton Building Society branches are recycled or recovered each year. Further initiatives are in progress to further improve this; 0% to Landfill by 2020 being the ultimate goal. UKWSL will deliver this through continuing the partnership we’ve ascertained over years of working with local companies which incorporate innovation as they, too, strive for 100% landfill diversion.
Value for money
UKWSL define value for money as the most advantageous combination of cost, quality and sustainability to meet customer requirements. Cost means consideration of the whole life cost, Quality means meeting a specification which is fit for purpose and sufficient to meet the customer’s requirements and sustainability means economic, social and environmental benefits.