Temporary Credit Controller Role Expectation
What makes us different
We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect.
Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do.
You might say we are a different type of corporate and we are looking for a different type of team member.
You will be
A passionate and enthusiastic member of the team. Your positive, can do attitude will deliver excellence throughout the business.
Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in UKWSL being the best.
What we expect you to do
You are required to manage the aged debt process by following the debtor procedure, which will include, sending customer statements, reminder letters and effective telephone calling.
Assisting team members in investigating customer invoice queries to speed up the payment process and to provide excellent customer service.
Working with the Sales Ledger Executives & Team Leader to manage the customer on-stop process.
Receipting money from Customers, via card payment, cheques and bank payments.
Working with other departments to manage the cancellation process.
The skills you will need for your role are
Commercial awareness – you should understand UKWSL’s Vision, Mission and Core Values, be clear on the market that we compete in and who we compete against. You should understand the role that you play within UKWSL and the positive impact that you in your role has on the business.
Resilience – you must have the ability to keep positive, to cope in stressful and pressurised situations and to be open to change, with the ability to meet strict targets and deadlines
Decision making – you will be able to independently make difficult and strong decisions and be able to implement them quickly and effectively
Highly effective communication skills – you must listen well, ask good questions, build superb relationships, write clearly and talk with confidence, you need to have the ability to seek out information and pass it on appropriately throughout the business
Efficient organisation – you will need to work quickly and accurately with a strong eye for detail, so that your customers always get a good high quality service
Efficient time management – to be able to manage your own workload through effective time management with an ability to critically analyse your own performance
Confident and capable IT skills – you will be using Microsoft Office, you need to have a good level of competence, being able to operate with confidence and without supervision. You must be able to present information quickly and clearly having the ability to use all the basic functions well
Fantastic relationship builder – you will have the ability to build strong relationships, through your positive attitude and your listening skills. These relationships will enable you to do your job well supporting the department that you will work in and the departments that your work impacts on.
Great Customer Care – To be creative, focused and close to your customers driving excellence through customer care
Application – There are routine elements which require accurate data input and focus on this is essential
Understanding the business – be able to learn, interpret and understand the business, the industry and the changing needs
Analytical – to use your problem-solving skills to take ownership of an issue and to work independently or with a team of people to look for alternative solutions and to implement them quickly and effectively
Debt collection – you will have a proven track record of effective debt collection
Strong organisational skills, to be able to balance your own workload – you should be able to prioritise tasks and outstanding support tickets to ensure the business can continue to function on a day-to-day basis
You must have
The ability to work on your own and manage your time whilst being an effective team member.
Grade C in Math’s & English GCSE
Basic IT skills, being able to use Word, Excel and PowerPoint
You may have
Experience working with Sage 200
We will give you
A challenging and rewarding role in a successful and growing business
The opportunity to grow with a business through a tailored performance development programme
A competitive salary
Enhanced holiday allowance
Employer contributory pension scheme
A great place to work
You will report to the Senior Credit Controller
You will be based at our Head Office in Newark
This is a temporary role for an initial period of 6 months to cover maternity leave