Telesales Manager Role Expectation
What makes us different
We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect.
Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do.
You might say we are a different type of corporate and we are looking for a different type of team member.
You will be
A passionate and enthusiastic member of the team. Your positive, can do attitude will deliver excellence throughout the business.
Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in UKWSL being the best.
Telesales will be a new to team for UKWSL, we are looking for an experienced Telesales Manager who can create a high performing sales team.
You will be able to demonstrate that you have created and managed a successful team that quickly delivered results.
What we expect you to do
The Telesales Manager will provide strong leadership to the Telesales Team and will work with the Sales Director to develop daily/weekly/monthly/annual KPI’s and targets for the department, taking overall responsibility for the department’s performance against targets.
As Telesales Manager you are responsible for driving the team forward, by developing, motivating and empowering your team to secure new business through PPC activity, qualified new business lists and to our existing SME customers.
You will ensure that your team manages their customer base, outwardly prospecting for potential commercial opportunities, they will work their prospects through the sales process, ensuring that we understand their waste needs, and appropriate commercial solutions are provided.
Ensure that the Sales database is kept up to date with sales activities, by accurate data entry and the management of daily activities and diary events.
Empower, lead and motivate your team by supporting, advising and continually training each team member to ensure that your team provides outstanding customer service to both internal and external customers.
Conduct monthly one to ones and team meetings to support team members and identify and implement training for any learning and development needs that are highlighted.
Prepare an informative & useful departmental monthly report by the set deadline for the Sales Director
Represent your department in internal and external meetings, showing an understanding of the needs of the customer, your department and the business as a whole.
Monitor the success of the department, through departmental KPI’s, work with your team to ensure that the KPI’s deliver outstanding customer service, improve team performance and use them to implement strategies to improve the effectiveness of the team & individual performance
The skills you will need for your role are
Commercial awareness – you should understand UKWSL’s Vision, Mission and Core Values, be clear on the market that we compete in and who we compete against. You should understand the role that you play within UKWSL and the positive impact that you in your role has on the business.
Resilience – you must have the ability to keep positive, to cope in stressful and pressurised situations and to be open to change, with the ability to meet strict targets and deadlines
Decision making – you will be able to independently make difficult and strong decisions and be able to implement them quickly and effectively
Highly effective communication skills – you must listen well, ask good questions, build superb relationships, write clearly and talk with confidence, you need to have the ability to seek out information and pass it on appropriately throughout the business
Efficient organisation – you will need to work quickly and accurately with a strong eye for detail, so that your customers always get a good high quality service
Efficient time management – to be able to manage your own workload through effective time management with an ability to critically analyse your own performance
Confident and capable IT skills – you will be using Microsoft Office, you need to have a good level of competence, being able to operate with confidence and without supervision. You must be able to present information quickly and clearly having the ability to use all the basic functions well
Fantastic relationship builder – you will have the ability to build strong relationships, through your positive attitude and your listening skills. These relationships will enable you to do your job well supporting the department that you will work in and the departments that your work impacts on.
Negotiation – you must use your integrity and assertiveness to achieve a sustainable working relationship for UKWSL and our partners
Quick thinking – you need to have the ability to think rapidly, clearly and decisively when under pressure
Setting expectations – You will have the ability to set and manage expectations of both internal and external partners
Understanding the business – be able to learn, interpret and understand the business, the industry and the changing needs
Numerical ability – you will be able to analyse data, calculate pricing ensuring that margin is in line or exceeds target expectations and have the ability to provide financial reporting when required.
Analytical – to use your problem-solving skills to take ownership of an issue and to work independently or with a team of people to look for alternative solutions and to implement them quickly and effectively
Analytical thought process – the cause of some issues may not seem immediately obvious, but an analytical thought process will enable you to investigate outside of the box to find the answer
The skills you will need for leading are
Ability to influence – you must be able to form opinions based on fact and to be able to influence your peers and managers to adapt and change
Inspirational leadership – you must have the ability to motivate and enthuse your team to deliver the vision that the Board of Directors set.
Strategic thinking – you need to have the ability to anticipate change and take advantage of the benefits it could bring. You will be able to challenge beliefs that are held by others and yourself to enable you to think critically.
Make Change – the ability to be analytical and to deliver change through your analysis
Build a team – to be able to create motivate and empower a team to achieve the team goals
Setting expectations – You will have the ability to set and manage expectations of your team members and be able to reward when expectations are met and challenge when they aren’t.
You must have
Comprehensive knowledge of Microsoft Office applications especially Excel, Outlook, PowerPoint and Word.
The ability to work on your own and manage your time whilst being an effective team member.
We will give you
A challenging and rewarding role in a successful and growing business
The opportunity to grow with a business through a tailored performance development programme
A competitive salary
Enhanced holiday allowance
Employer contributory pension scheme
A great place to work
You will report to the Sales Director
You will be based in Newark, Nottinghamshire