What makes us different
Our determination and our Vision is to be the Number 1 Waste Management Broker in the UK. We will deliver this through setting ourselves apart from our competitors and being the waste management company of choice.
Our people are the key to our success, you drive our success by making a difference, innovating and putting our customers at the heart of everything we do.
You might say we are a different type of corporate and we are looking for a different type of team member.
What we expect you to do
You will create customer reports informing customers on how the waste collected was disposed of using our bespoke system, The Hub or manually using Excel. The reports need to be tailored to suit each customer, they must be accurate but easy to use and sent by the agreed deadline.
Establishing relationships with our key suppliers you will obtain, record and keep up to date the destination end points that are used by contractors, to ensure all reporting is accurate and correct.
Ensure all contractors have the necessary legal documentation in place in order for UKWSL to utilise their services which will keep us and our customers compliant with current legislation. This includes but is not limited to obtaining insurance documentation, waste carrier’s licenses and site licenses, recording their expiry date and obtaining replacement documents as and when required.
You are required to ensure UKWSL complies with ISO 9001, ISO 14001 or OHSAS 18001 management systems at all times, to ensure that all accreditations are maintained to the highest standard.
You will issue, track and monitor contractor assurance packs, you will work with our key suppliers to ensure full compliance.
An important element of the assurance pack is to maintain contractor and customer records, this will be done by using our bespoke system, the Hub ensuring all communication is relevant to the recipient.
You will need to be able to effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using the Hub and providing an outstanding customer services experience
Issue all customers with annual Duty of Care documentation where possible through the Hub and track and report on compliance rates. You need to ensure that the information is correct and that the documents are signed and saved on the Hub.
You will be expected to complete contractor Duty of Care documentation, ensuring that the information is correct and the documents are signed and returned to the contractor to ensure that our customers are legally compliant and that they experience no interruption to service.
You will conduct internal audits as part of maintaining the management system, a timescale and requirements will be agreed by the SHEQ Team Leader.
The skills you will need are
Commercial awareness – you should understand UKWSL’s Vision, Mission and Core Values, be clear on the market that we compete in and who we compete against. You should understand the role that you play within UKWSL and the positive impact that you in your role has on the business.
Resilience – you must have the ability to keep positive, to cope in stressful and pressurised situations and to be open to change.
Highly effective communication skills – you must listen well, ask good questions, build superb relationships, write clearly and talk with confidence
Efficient organisation – you will need to work quickly and accurately with a strong eye for detail, so that your customers always get a good high-quality service
Efficient time management – to be able to manage your own workload through effective time management
Confident and capable IT skills – You will be using Microsoft Office and Accounting Packages, you need to have a good level of competence, being able to operate with confidence and without supervision. You must be able to present information quickly and clearly having the ability to use all the basic functions well
Fantastic relationship builder – you will have the ability to build strong relationships, with our Customers, network of suppliers and the departments that you will work with specifically Operations and Supply Chain
Great Customer Care – To be creative, focused and close to your customers driving excellence through customer care
Make Change – The ability to be analytical and to deliver change through your analysis
Application – There are routine elements which require accurate data input and focus on this is essential
You will have
Been a key player in effective team
Achieved GCSE Grade C in Math’s, English & IT
Excellent report writing skills
You may also have
Experience working in the waste industry
Experience working with third parties
You will be
A passionate and enthusiastic member of the team. Your positive, can do attitude will deliver excellence throughout the business.
Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in UKWSL being the Number 1 Waste Management Broker.
We will give you
A challenging and rewarding role in a successful and growing business
The opportunity to grow with a business through a tailored performance development programme
A competitive salary
An annual company performance related bonus
Enhanced holiday allowance
Employer contributory pension scheme
A great place to work
You will report to the SHEQ Team Leader
You will be based in Newark, Nottinghamshire at our Head Office location