Service Delivery Administrator Role Expectation
PLEASE NOTE THAT THIS POSITION IS TO BE BASED IN NORTHAMPTON AND CANNOT BE DELIVERED REMOTELY
What makes us different
We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect.
Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do.
You might say we are a different type of corporate and we are looking for a different type of team member.
You will be
A passionate and enthusiastic member of the team. Your positive, can do attitude will deliver excellence throughout the business.
Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in UKWSL being the best.
What we expect you to do
You will be based on our customers site in Northampton and the day-to-day role requires you to:
Build and maintain strong relationships with key personnel at site.
Provide quotes for services quickly and ensuring that they are price competitive, through negotiation with suppliers this will ensure that you secure competitive market rates and delivering back to our customer best in class service whilst maintain company profit margins.
Accurately book services on to the bespoke system to ensure that invoicing can be processed accurately.
Collate weight data and record on to the bespoke system in a timely manner.
Deliver outstanding Customer Services both internally and externally through having a proactive attitude and taking ownership for everything that you work on.
Maintain customer records and service details using our bespoke system so information is accurate and up to date and can be used effectively throughout the business.
You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.
The skills you will need for your role are :
Commercial awareness – you should understand UKWSL’s Vision, Mission and Core Values, be clear on the market that we compete in and who we compete against. You should understand the role that you play within UKWSL and the positive impact that you in your role has on the business.
Resilience – you must have the ability to keep positive, to cope in stressful and pressurised situations and to be open to change, with the ability to meet strict targets and deadlines
Decision making – you will be able to independently make difficult and strong decisions and be able to implement them quickly and effectively
Highly effective communication skills – you must listen well, ask good questions, build superb relationships, write clearly and talk with confidence, you need to have the ability to seek out information and pass it on appropriately throughout the business
Efficient organisation – you will need to work quickly and accurately with a strong eye for detail, so that your customers always get a good high quality service
Efficient time management – to be able to manage your own workload through effective time management with an ability to critically analyse your own performance
Confident and capable IT skills – you will be using Microsoft Office, you need to have a good level of competence, being able to operate with confidence and without supervision. You must be able to present information quickly and clearly having the ability to use all the basic functions well
Fantastic relationship builder – you will have the ability to build strong relationships, through your positive attitude and your listening skills. These relationships will enable you to do your job well supporting the department that you will work in and the departments that your work impacts on.
Great Customer Care – To be creative, focused and close to your customers driving excellence through customer care
Negotiation – you must use your integrity and assertiveness to achieve a sustainable working relationship for UKWSL and our partners
Quick thinking – you need to have the ability to think rapidly, clearly and decisively when under pressure
Application – There are routine elements which require accurate data input and focus on this is essential
You must have:
Delivered outstanding Customer Services in a previous role
The ability to work on your own and manage your time whilst being an effective team member.
Grade C in Math’s & English GCSE
Basic IT skills, being able to use Word, Excel and PowerPoint
You may have:
Experience working in the waste industry
We will give you
A challenging and rewarding role in a successful and growing business
The opportunity to grow with a business through a tailored performance development programme
A competitive salary
Enhanced holiday allowance
Employer contributory pension scheme
A great place to work
You will report to the Customer Services Manager
You will be based in Northampton.