Senior Credit Controller Role Expectation
UKWSL has a large and varied customer base, the successful candidate will be expected to establish a team that can adapt credit control processes to cope with our customers individual requirements.
You will have demonstratable experience that shows you have dealt with customers of different sizes, spend, and with bespoke requirements.
Experience dealing with the credit control legal processes would be an advantage.
What makes us different
Our determination and our Vision is to be the Number 1 Waste Management Broker in the UK. We will
deliver this through setting ourselves apart from our competitors and being the waste management company of choice.
Our people are the key to our success, you drive our success by making a difference, innovating and putting our customers at the heart of everything we do.
You might say we are a different type of corporate and we are looking for a different type of team member.
What we expect you to do
This is to establish a stand-alone credit control function within the business, you will be required to:
Review and revise the existing credit control processes to ensure the maximum cash collection for the business
Manage the recovery of aged debt, which may involve account reconciliation, invoice query resolution, liaising with internal departments and negotiating re-payment plans where appropriate.
Review and introduce processes that control credit risks to the business
Work autonomously to ensure the timely collection of all debts
Build and maintain strong relationships with our network of customers across the UK through
effective communication skills both written and verbal.
This role will have management responsibility, with the day to day management of 2 credit controllers.
Establish a monthly timetable to cover all collections from the customer base with deadlines for statements, reminder letters and a full and clear on-stop process.
Conduct monthly one to ones and weekly team meetings to support team members & provide training to ensure excellent customer service is delivered at all times.
Prepare an informative & useful departmental monthly report by the set deadline for management meetings.
Represent your department in internal and external meetings, showing an understanding of the needs of the customer, your department and the business as a whole.
Monitor the success of the department, through departmental KPI’s, work with your team to ensure that they deliver outstanding customer service, improve team performance, and use them to implement strategies to improve the effectiveness of the team performance.
The skills you will need are:
Debt collection – you will have a proven track record of effective debt collection
Decision making – you will be able to independently make difficult and strong decisions and be able to implement them quickly and effectively
Highly effective communication skills – you must listen well, ask good questions, build superb relationships, write clearly and talk with confidence
Efficient organisation – you will need to work quickly and accurately with a strong eye for detail, you will need to prioritise and multi-task your workload so that your customers always get a good high-quality service
Efficient time management – to be able to manage your own workload through effective time management
Confident and outstanding IT skills – you will be using Microsoft Office and Accounting Packages, you need to have a good level of competence, being able to operate with confidence and without supervision. You must be able to present information quickly and clearly having the ability to use all the basic functions well
Build a team – to be able to create motivate and empower a team to achieve the team goals
Great Customer Care – to be creative, focused and close to your customers driving excellence through customer care.
Make Change – the ability to be analytical and to deliver change through your analysis
Setting expectations – you will have the ability to set and manage expectations of both internal and external partners
Understanding the business – be able to learn, interpret and understand the business, the industry and the changing needs
You will have:
Been a key player in effective team
Achieved GCSE Grade C in Math’s, English & IT
You may also have:
AAT Level 3 or above or be working towards this qualification
Experience working in the waste industry
You will be:
A passionate and enthusiastic member of the team. Your positive, can do attitude will deliver excellence throughout the business. You will go beyond the role expectation to meet the business goals.
Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in UKWSL being the Number 1 Waste Management Broker.
We will give you:
A challenging and rewarding role in a successful and growing business
Employer contributory pension scheme
A great place to work
You will report to the Finance Manager
You will be based in Newark, Nottinghamshire at our Head Office location