What makes us different
Our determination and our Vision is to be the Number 1 Waste Management Broker in the UK. We will deliver this through setting ourselves apart from our competitors and being the waste management company of choice.
Our people are the key to our success, you drive our success by making a difference, innovating and putting our customers at the heart of everything we do.
You might say we are a different type of corporate and we are looking for a different type of team member.
What we expect you to do
By putting your customer at the heart of everything you do you will offer best in industry account management service, which will demonstrate to our customers that we are a different type of corporate and that by having chosen to partner with us we will make a difference to their business.
The Account Management Executive will have a customer centric approach, developing strong working relationships with your dedicated customer, you will work closely with them and during this process be able to demonstrate an understanding of the client’s needs and offering innovative, forward thinking solutions.
You are responsible in supporting the Senior Account Manager to drive the business forward through innovative solutions for your customers. You will identify new and relevant revenue streams and present them in a clear and concise way at site and Head Office level.
You will also be responsible for identifying new and relevant revenue streams within your customer’s portfolio and across the group of businesses, including UKBee and Innovatefm.
You will consistently achieve KPI’s that are set by the business.
You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.
Maintain customer records and service details using our bespoke system The Hub so information is accurate and up to date and can be used effectively throughout the business.
You will be responsible for supporting the Account Manager in account retention by developing successful relationships with the key stakeholders by conducting site audits and meetings as appropriate
You will be the first point of contact for account queries from the internal departments at UKWSL for the customer and ensure the communication between the client and the business are upheld with set KPI targets.
Effectively work with our Supply Chain department and external contractors to ensure continuous service delivery is upheld
Liaise with your finance contact to ensure the account is kept up to date and manage the debtor days with your client
Provide weekly updates to the Account Manager reporting on weekly activities
Provide a report to the Account Manager monthly, ready to present in the monthly Account Management meeting.
Provide monthly statistical data analysis pertinent to the client’s requirements, this should include but is not limited to;
landfill diversion rates,
education & training support requirements,
compliance updates & records and service success
The skills you will need are
Decision making – you will be able to independently make difficult and strong decisions and be able to implement them quickly and effectively
Highly effective communication skills – you will make a difference by listening well, asking good questions, building superb relationships, writing clearly and talking with confidence, you will have the ability to seek out information and pass it on appropriately throughout the business
Numerical ability – you will be able to analyse data, calculate pricing ensuring that margin is in line or exceeds target expectations and have the ability to provide financial reporting when required.
Efficient organisation – you will need to work quickly and accurately with a strong eye for detail, so that your customers always get a good high quality service
Efficient time management – to be able to manage your own workload through effective time management
Confident and capable IT skills – you will be using Microsoft Office, you need to have a good level of competence, being able to operate with confidence and without supervision. You must be able to present information quickly and clearly having the ability to use all the basic functions well
Fantastic relationship builder – through your customer centric attitude, you will have the ability to build strong relationships, with our network of suppliers and the departments that you will work with specifically, Accounts, Logistics and Supply Chain
Great Customer Care – To be creative, focused and close to your customers driving excellence through customer care
Make Change – you will make a difference by having the ability to be analytical and to deliver change through your analysis
Negotiation – you must use your integrity and assertiveness to achieve a sustainable working relationship for UKWSL and our partners
Quick thinking – you need to have the ability to think rapidly, clearly and decisively when under pressure
Understanding the business – be able to learn, interpret and understand the business, industry and the changing needs
You will have
Proven customer service and account management skills
Hazardous waste experience to support the Corporate Account Manager
A working knowledge of H&S regulations and UK Waste Legislation
Been a key player in effective team
Achieved GCSE Grade C in Maths & English
Advance level IT skills, being able to use Word, Excel and PowerPoint
Pride in your role and will be well presented, eloquent and professional
Having the ability to drive and motivate yourself, you will be results-orientated with a positive outlook and clear focus on high quality customer service and business profit
The ability to forward plan and be able to critically analyse your own performance
The ability to work under pressure and to strict targets and deadlines
You may have:
Experience of Key Account Management or Sales within the waste industry
You will be:
A passionate and enthusiastic member of the team. Your positive, can do attitude will deliver excellence throughout the business.
Your commitment to, and confidence in, delivering customer centric solutions will be instrumental in UKWSL being the Number 1 Waste Management Broker.
We will give you:
A challenging and rewarding role in a successful and growing business
The opportunity to grow with a business through a tailored performance development programme
A competitive salary
Employer contributory pension scheme
A great place to work
You will report to a Corporate Account Manager
You will be based remotely
If you think you have what it takes to fulfil this role, please submit your CV and covering letter.