Supplier Standards

Our contractor selection process ensures that we provide our clients with the highest service quality at the lowest prices. This begins with our supplier accreditation process:

  • Contractor Selection Process+ Click to open

    When selecting contractors for our clients, we focus on five key factors:

    Locality – We will match you with the best facilities within close proximity to your sites. This ensures a minimised carbon footprint and will provide you with a quick, responsive service. From the Hub, you will be able to monitor road miles travelled by collection drivers and translate this into CO2 emissions.

    Value for money – Thanks to our substantial buying power, we can leverage reduced prices with all our service partners. We will not just match you with the cheapest contractor available, but instead you will receive the highest quality and safest contractors at extremely competitive prices.

    CSE compliance – Selecting contractors who already uphold similar SHEQ compliance to your own requirements will ensure a smooth service transition.

    Specialisation – We will select the best contractor to service individual waste streams. This will ensure that we can select the optimum containers and end treatment destinations for each waste stream, providing maximised cost savings and mitigating waste to landfill or incineration.

    Relationship with contractor – Service partners who have a track record of delivering exceptional service performance with us will be favoured for new contracts.

    Using this criteria, we identify and secure a supply chain solution for our clients, encompassing the best suited specialist contractors for each waste stream and container format.

  • Monitoring Contractor’s Success+ Click to open

    Our Supply Chain Manager, is responsible for managing our accredited service partners. The team continuously reviews service success, rate cards, response times for ad-hoc services and weight data for each contractor. By doing so, they can reward service partners who continue to perform well and negotiate price reductions for service partners who repeatedly receive work. Further monitoring is achieved through:

    The Hub – Performance data on the Hub can be used to view how many jobs each contractor is servicing per week, where these jobs are and their success rates.

    Internal standards – We set internal contract specific goals to ensure that service partners continuously meet targets. KPIs are monitored by the Account Manager and Client directly using secure online access and monthly meetings.

    Client feedback – We monitor customer satisfaction and complaints using online questionnaires and investigating call logs on the Hub. From this we can make sure that you are receiving the best service possible, and if you’re not satisfied we can improve our performance as necessary. Monitoring your feedback will indicate patterns or trends in contract performance so that we can foresee and avoid issues, such as spill response, ahead of time.

    Our supplier accreditation process allows us to create a service that is built around you and exceeds your expectations. By employing dedicated SHEQ and Supply Chain Teams and monitoring performance across both UKWSL and Client Specific Standards, we manage and deliver an exemplary service. This is demonstrated by our current collection success performance of 97.4%. This figure also accounts for our disparate estate, incorporating remote and difficult to access utility, defence and justice institutions.